Moderate: Besides the supplies, amount is refundable if cancellation is made 5 days prior to arrival. The fee for the cost of cleaning will be returned to the visitor if he does not stay at the accommodation. The amount for the supply of GRASFiN is not refundable. If the visitor complains about the room or the host should GRASFiN be informed within 24 hours of his arrival. Mediation of GRASFiN will be in case of conflicts when necessary and will have the final decision. Official cancellation occurs when a visitor clicks the cancel button on the list management, -Your trips - change or cancellation. The visitor Refund policy can replace the Cancellation policy in case of cancellation for reasons of security or if there are mitigating reasons. Be aware of these exceptions. Taxes account will be kept and will be transferred accordingly. A. To be a 100% refund cancellation should have been five days before the day of arrival. If the arrival time is not specified, means 15:00. That is if the visitor’s arrival day is Tuesday will have until Thursday of the previous week and before 15:00 that you can cancel your reservation. For a full refund, cancellation must be made at least five days prior to the date and local time of arrival (if not determined as arrival time is considered to be 15:00). For example, if the arrival day is Friday, cancel the booking until last Sunday, prior to arrival. B. If the reservation is canceled by the visitor in less than five days from the arrival the amount relating to the first day is not refundable and the amount for thw remaining days is half refunded (50%). If the guest cancels the reservation less than 5 days earlier, the first night is non-refundable, but the rest is returned 50%. If the visitor is already in place and want to leave earlier than expected departure date, the amount for the days that remain 24 hours after the cancellation is returned by half (50%). If a visitor reaches the place and decides to leave early, the amount for the overnights not made 24 hours after the cancellation, is returned 50%.